Today’s keynote for Consumers’ Choice Awards was a big hit! I was able to meet and visit with the absolute best service providers in the Dallas Metroplex. I met some pretty amazing service champions from […]
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Tag: Customer Service Keynote Speaker
Myra’s Customer Experience Keynote Slide Deck from Consumers’ Choice Awards in Dallas
I’m sitting in my hotel room doing a run-through of my keynote for the Consumer’s Choice Awards Breakfast that is being held in Dallas, TX. I’m really excited about this keynote because I will be […]
Do you want parrots or people in your contact center?
Do you want parrots or people in your contact center?, a photo by Myra Golden on Flickr. Last October, after I delivered a wonderfully-received keynote in Orlando, I grabbed my camera bag, slipped out of […]
Pappadeaux Delighted Me with an Amazing Customer Experience (and heavenly key lime pie)
Last week I had a 2-hour layover at Houston Hobby airport. It was only 10:15am, but I was in the mood for lunch. I had breakfast before 6am and I was hungry. I walked up […]
My Keynote at the 2012 Contact Center Association Conference
For Zappos it’s all about delivering WOW. This presentation delivers powerful insights into the unique ways Zappos approaches screening and hiring, quality monitoring, social customer service, and making emotional connections with customers – all with […]
Slides and Videos from my Keynote at Contact Center Association
In a couple of hours I’ll be on a plane to Orlando. I’m headed off to speak at the Contact Center Association conference to present my Zappos keynote. For the reference of my attendees, I […]
The SLS Beverly Hills Gave Me Celebrity Customer Service!
I flew into Los Angeles the night the Academy Awards were being held. By luck of the draw, I was in the same hotel that many of the celebrities stayed in. (My client really […]
Myra Golden’s Keynote Slides from Edible Arrangements Convention
I had a ball presenting to the enthusiastic Managers at the Edible Arrangements Annual Convention in Las Vegas last week. I got Goosebumps as managers described what WOW meant to them and I as I […]