3 Fantastic Things About Our Online Customer Service Training

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning.

We show our three best features in this short video.

1. Custom website and branding.

When your employees log in to their training, it feels like they are taking the training within your company because we give you a unique URL and upload your logo.

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2. Our training is interactive.

John Hancock said,

“The thing that struck me about Myra Golden’s eLearning modules was how engaging they were.  You are asked to actively participate in each module, and there are action items you take away. Our participants comment about how the time flies when they are taking them – another indication of their engagement!”  Kristin Augusta | Sr. Operations Manager, Shared Services Training & Development, John Hancock 

3. Reporting is super easy.

With just one click you can pull up progress reports, so you know when your employees have logged in, if they completed the training, and how they are progressing through the courses.

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Take a look around, read some reviews and sample some modules.

This is How You Communicate Empathy to Customers

4 Attributes of Empathy

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics is communicate your understanding.

When your customer is upset, or frustrated, you could communicate your understanding this way: Continue reading “This is How You Communicate Empathy to Customers”

This is How to Move Calls to Closure

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In a series of events, people remember the first thing, and the last thing, more than anything else. That’s why the way you open a call, and the way you end a call, is so meaningful.

Your call closing must do two things.

You need to share any next steps with your customer; and then, you need to end with a fond farewell. In this article, you’ll learn how to assertively bring calls to closure, and end with a fond farewell.

1. Start the call closure process by giving the customer any next steps.

Sharing next steps lets the customer know the call is almost over, and, this helps you to close the call quickly.

If you have next steps, just, share them. “Alright, Deon. I have processed your return. We’ll go ahead and ship the blue Nike Elite socks, and you should have those within 4-7 business days. You can check the status of your return by logging into our website.”

2. And, then you need to end with a fond farewell.

After you’ve shared any next steps, you move right into the final closure. End with the same energy and friendliness you had when you started the call. Nice farewells include: Continue reading “This is How to Move Calls to Closure”