Tag: customer service videos

Here are 3 of the Video Clips I Show in My Empathy Workshops

I’m really excited about delivering my full day Empathy workshop to a fantastic client in Montreal on Monday. I have been preparing for this event for months, and I cannot wait to share my insights and enthusiasm […]

Top 6 Ways to Get An Angry Customer to Back Down

Here’s a short (old) video training from our original online training series. Learn. Enjoy. Share. If you like this video, you may want to check out our customer service eLearning. Learn more or try for […]