One of the easiest ways to make your conversations with customers more conversational, and friendly, is to speak in complete sentences.
It is so familiar to hear interactions like this:
Last name? First name? Zip code?
It’s undoubtedly efficient to ask customers questions in this manner. However, it’s not the friendliest approach. In this article, I’ll talk to you about instantly improving your ability to connect with customers and sound friendly by just speaking in complete sentences.
Yes, speaking in complete sentences will take a few more seconds, but it’s so worth it, because of how the conversation will flow, and how you’ll be perceived, by your customers.