Tag: Customer Service

The Secret to Handling Difficult Customers

I’m about to reveal a hidden way for you to literally convert “nightmare” customers into an almost endless source of loyalty, goodwill and profits. Simply put, you can use these insider secrets to instantly turn […]

Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]

How to Make the Most of the Bench Position – in Basketball and Business

(My daughter sits on the bench during a family game of basketball. She doesn’t like this picture because she’s not smiling, but I think it’s cute.) Many of you know that I’m a die-hard Oklahoma […]

2012 Customer Service Webinar Schedule Just Announced

Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]