I’m about to reveal a hidden way for you to literally convert “nightmare” customers into an almost endless source of loyalty, goodwill and profits. Simply put, you can use these insider secrets to instantly turn […]
Customized Engaging Online Customer Service Training
Tag: Customer Service
5 Questions You Need to Be Asking About Your Customer Experience
So, this morning I made Rosemary infused olive oil. It’s a very simple process. You put 5 or 6 sprigs of fresh Rosemary into 2 cups of warmed olive oil and then let it sit […]
Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
My Starbucks Barista Is Fully Empowered and Your Employees Should Be Too
My daughter and I have this Starbucks thing. We go into Starbucks on Friday mornings before school to browse mugs and music and we both get a drink. This morning I ordered the Venti Caramel […]
If You Really Want Customer Feedback, Make It Easy for Customers to Talk to You
A few weeks ago I stopped in a restroom at the Phoenix airport. That’s a lot of information, I know. But, bear with me. On my way out of the restroom, I saw this sign. […]
We all want to feel known: “The Norm Principle of Customer Service”
We all want to feel known, a photo by Myra Golden on Flickr. I sit down with all of my clients before a keynote address and I ask them to define 3 things they want […]
The Issue Is Not the Issue. How the Issue Is Handled Becomes the Issue.
Glazed Donuts, a photo by Myra Golden on Flickr. My son is home sick today, so I went to a donut shop to get him a little treat. I got to the first window and […]
How to Make the Most of the Bench Position – in Basketball and Business
(My daughter sits on the bench during a family game of basketball. She doesn’t like this picture because she’s not smiling, but I think it’s cute.) Many of you know that I’m a die-hard Oklahoma […]
Bad Customer Service Really Ticks Me Off [Managers you must train and support new employees. Thanks.]
So, I went to my bank today to make a routine business deposit. I was surprised to not recognize a single Teller in the branch, as I’m a regular there and know many of the […]
2012 Customer Service Webinar Schedule Just Announced
Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]