Glazed Donuts, a photo by Myra Golden on Flickr. My son is home sick today, so I went to a donut shop to get him a little treat. I got to the first window and […]
Customized Engaging Online Customer Service Training
Tag: Empowerment
Set Your Ducklings Free [EMPOWER Your People]
Mother Duck and Ducklings, a photo by Myra Golden on Flickr. Last Saturday my family and I enjoyed a fabulous lunch on the river and after lunch we strolled along the river and watched the […]
The #1 Turn Off for Your Customers (And How to Beat it)
What gets an unhappy customer’s blood boiling? What fuels negative word-of-mouth stories and sends customers to the competition? What is it that sets a customer off to the point that they upload a YouTube video, […]