Tag: Fix customer service problems fast

How Storyboarding Can Help You Spot and Correct Problems

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Before I talk to you about storyboarding, let me tell you about the time I got a job after I complained about poor service.

I was 17, and my mom and I were ready to check out at JCPenney. We couldn’t find a person anywhere in the juniors department. We walked through departments and finally found someone in the boy’s department.

That someone was a middle-aged man in a suit. With the boldness of a brash teenager, I said, “What do you have to do to get service around here? We’ve been trying to spend our money, but no one’s around to take it.”

My mother gasped. The man said he’d get someone to help us and then he dialed a number on a black phone at the desk in the boy’s department. While we waited for that person to show up, I told him how long we’d waited and said,

“This isn’t acceptable. Your people should be here, ready to serve.”

“Do you think you could do better?” he asked.

“Yes, I do.”

“Then, you’re hired.”

“Excuse me?”

“You’re hired. I’m Mr. ____(I don’t remember his last name now). I’m the store manager. You’re hired. I’ll get someone from Human Resources to process the paperwork. When can you start?”