Tag: Handling Dead-air Space On a Customer Service Call

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Handling Dead-Air Space On a Customer Service Call

If you’re on a call with a customer, and more than three, or four seconds go by, and you haven’t said a word, that’s called dead air space. You’re working… you know that. But for the customer, dead air space feels awkward. So we need to learn the best way to fill the silent seconds.

Today, I’ll show you five ways to avoid the uncomfortable dead air space.