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Tag: Handling Difficult Customers

Customer Service by myragoldenApr 21, 20093:53 AM

Handling a Problem That’s the Customer’s Fault

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Customer Service by myragoldenApr 21, 20093:35 AMApril 21, 2009

When to Apologize to Customers and How to Do It

When to Apologize to Customers and How to Do It   This morning I delivered a workshop in Philadelphia where I introduced my conciliatory customer recovery strategy to a client. The sole purpose of my […]

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