Tag: hotel customer service

Febreze was the hotel’s answer to my request for a non-smoking room. Really?

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I was relieved to finally be at my hotel.  It was my second business trip in a week, and I’d just spent several hours stuck in the Chicago O’Hare airport because of a winter storm. The front desk told me I had a newly remodeled room with a river view.  That’s just perfect after a day like today.

I got to my room and inserted my key into the door. The second the door opens, I am overpowered by the smell of cigarette smoke. Lots of it. Clearly, there is a mistake. I always tell my clients to reserve a non-smoking room for me.  Immediately, I pick up the phone to call down to the front desk.