Tag: How to give employees feedback

This Is How to Talk To An Employee About a Problem {3 Steps}

One of the things I’m working on this year is giving you tools to help you coach your employees and hold them accountable, so that they are positioned to deliver the best possible customer experience.

The way YOU do that is, you go into discussions with your employees with a plan, and with confidence. I’m going to give you a 3-step method for how to talk to your employees about a problem, be that problem attitude, attendance, the way they interact with customers, anything.

Use what I call KFD

How to Talk to Your Employees About the Way They Talk to Customers

the-boys
My husband helping our son with homework a couple of nights ago

Story highlights

Maintain employees’ esteem when giving constructive feedback, so you protect the relationship and get behavior change

I’m sitting on my patio, with my feet up. It’s cloudy, and there’s a light breeze. Such a contrast to the oppressively hot and humid summer we’ve had

Sitting here on my patio I made a list of 50 things that I’m happy about right now. I do this exercise from time to time, whenever my mood needs lifting. Some of the things on my list are:

  • I got all of the wood polished.
  • Though Warren’s team lost, his spirit remains high.
  • ClearCorrect trusted me to train their team for the second time, and I’m fully prepared for the big day!
  • We had a fantastic getaway to Dallas, and I’m so glad Dad was able to join us.
  • My homemade lunch, Portobello Mushroom Burgers, and Sweet Potato Fries were amazing!
  • Michelle’s Dad’s cancer is gone! God is good!
  • My lunch yesterday with Toneille at the Vault was fantastic! The vegan food was fabulous, and I loved catching up with Toneille. 

My husband is one of the coaches on our son’s football team. We got beat 43 – 0 on Saturday. The loss felt as bad as it sounds. Right now my husband is sitting in front of the computer with my son watching game film. He was pointing out everything my son did wrong.

My son’s body language and tone told me my husband was bringing him down. That’s why I’m on the patio. I had to get out of the house.