Everything You Need to Know About Texting with Customers

In this video, taken from my online customer service training suite, I answer the questions I’m asked most often about what’s appropriate for business texting. We’ll look at everything from grammar in text, to emojis, to what to do if you get a prank text.

Watch the short video, and use it in your own customer service training.

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Your Written Response to Customer Complaints Must Do These 3 Things


Your interactions with customers who have experienced a problem need to be structured in such a way that you restore the customer’s confidence in your company, and you regain their goodwill.

You can do this in just three steps, whether you’re talking to your customer over email, chat, text or social media.

1. Acknowledge Concern

Continue reading “Your Written Response to Customer Complaints Must Do These 3 Things”