Last week I facilitated a team building workshop for one of my favorite clients. Typically, I only deliver training on customer service, but my client had a special request.
My client explained that “We need to work together, make decisions together, and communicate according to the styles of each person. In essence, we need to build a strong cohesive team.”
So I designed a unique Team-building Customer Service event built around a 12-foot pole. Here’s what I did. I showed up with no workbooks, and after 19 years of delivering workshops, training sans workbooks is a first for me.
I stood in front of the audience and pulled out my pole. And I told my group of 13 people that their task was to merely lower the stick to the floor. It sounds simple. Incredulous, the group stared at me, like, seriously?
I divided the class up into two groups and explained the rules. You’ll start with the pole waist high, you cannot lose contact with the pole at any time, and only gravity can move the pole (that is, the pole couldn’t be pushed or pulled down).
After my instruction, I stepped back and watched. Within seconds, the group learned that this exercise was anything but simple.