This is How to Move Calls to Closure

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In a series of events, people remember the first thing, and the last thing, more than anything else. That’s why the way you open a call, and the way you end a call, is so meaningful.

Your call closing must do two things.

You need to share any next steps with your customer; and then, you need to end with a fond farewell. In this article, you’ll learn how to assertively bring calls to closure, and end with a fond farewell.

1. Start the call closure process by giving the customer any next steps.

Sharing next steps lets the customer know the call is almost over, and, this helps you to close the call quickly.

If you have next steps, just, share them. “Alright, Deon. I have processed your return. We’ll go ahead and ship the blue Nike Elite socks, and you should have those within 4-7 business days. You can check the status of your return by logging into our website.”

2. And, then you need to end with a fond farewell.

After you’ve shared any next steps, you move right into the final closure. End with the same energy and friendliness you had when you started the call. Nice farewells include: Continue reading “This is How to Move Calls to Closure”

Recording an eLearning training for a client. Can I create a training for you?

I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far.

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Can your company benefit from our eLeaning solutions?

Our eLearning solutions feature:

  • Full webinar digital recording
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Once a month I go into my studio to record eLearning solutions for clients. Give me a call if I can create a custom training solution for your company.

Watch our short explainer video, because this online customer service training may be exactly what you are searching for! 🙂

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Learn more or sample a couple of modules