Tag: myra golden customer experience keynote speaker

4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using

The following editorial was written by one of Myra’s clients,¬†Insurance Consumer Affairs Exchange (ICAE), following Myra’s¬†Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]

Managing the Customer Experience for Big Customer Events

Yesterday I took my daughter to a sporting goods store for her cheerleading fitting. I was dreading going because the store is always crazy crowded on fitting day and of all days, yesterday was the […]