Tag: myra golden customer experience keynote speaker

Myra Golden by myragolden

4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using

The following editorial was written by one of Myra’s clients, Insurance Consumer Affairs Exchange (ICAE), following Myra’s Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]

Customer Service by myragolden

We all want to feel known: “The Norm Principle of Customer Service”

We all want to feel known, a photo by Myra Golden on Flickr. I sit down with all of my clients before a keynote address and I ask them to define 3 things they want […]

WOW customer service by myragolden

Managing the Customer Experience for Big Customer Events

Yesterday I took my daughter to a sporting goods store for her cheerleading fitting. I was dreading going because the store is always crazy crowded on fitting day and of all days, yesterday was the […]