Tag: Myra Golden Customer Service Keynote Speaker

Rethink Your Self Service Experience. Here are 2 Ideas from Target to Get You Started.

I was in Target yesterday and I noticed their nice self-service options. Need to quickly find a real person when you’re in electronics looking for a replacement charging adapter for your daughter’s Kindle Fire? No […]

Videos from My Zappos Presentation to ICCA

Yesterday I presented “Inside the Zappos Contact Center” for one of my favorite clients, International Contact Center Association (ICCA). I crafted and presented my session with these goals: To inspire organizations to make customer service their […]