Tag: myra golden keynote speaker

Keep Customers Apprised – An easy way to improve the customer experience

Here’s a quick way to make life easier for your customers. Keep them apprised of the next steps in their customer journey. Super Shuttle, a nationwide airport shuttle service, put a smile on my face and removed the risk of stress in my life by merely keeping me apprised.

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As I was gathering my things and heading out of the keynote ballroom, my iPhone buzzed. It was a text from Super Shuttle. They texted to give me my vehicle number and a link for me to track my shuttle. I had a very short window of time to get back to the airport for my flight, and it was rush hour in Austin. This text with tracking information certainly made life easier for me.

In rehearsal for this week’s keynote

In rehearsal for this week’s Women’s Conference for the women of DFW Airport. They are going to LOVE this keynote! And I am loving this hotel. The Hyatt Regency DFW had these healthy and sweet […]

4 Pain Points of Coaching Employees and How to Handle Them

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We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change.

The Four Things Coaching Must Be

Immediate – You can’t put off coaching discussions.

Foreseeable – Your expectations must be clear, so no one is surprised. Ever.

Consistent – You can’t give corrective feedback sometimes, and then other times turn a blind eye.

Impersonal – You can’t talk to some employees about poor performance, but sit back and let some employees make the same mistakes. Doing this makes you seem unfair, and this spells big problems.

Liberty World Outreach Center Annual Women’s Brunch

Me, along with some amazing panelists from the Liberty World Outreach Event. I am second from the left.  On Saturday morning I had the privilege of being a panelist at the Liberty World Outreach Women’s Leadership Brunch. […]

Myra Golden: 25 Things You Don’t Know About Me

I love crime novels. If I weren’t a customer experience trainer/blogger, I’d be a photographer. I ran the Disney half-marathon (13.1 miles). I’m a bird watcher. I ‘ve known I’d own my own business since 8th […]

Myra Golden Keynote for OU Schusterman Library

This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me […]

My Slide Deck From Today’s Presentations at Muskogee Success Expo

Today I am returning to the annual Muskogee Success Expo for 2 exciting presentations.  This year’s expo is dedicated solely to helping small businesses in the Muskogee area deliver the best possible customer experience.  My […]

Myra’s Slide Deck from Provider State of the Union Address

I’m excited to be presenting a keynote at a repeat client’s State of the Union address in Boston today. My focus today is to help my client connect powerfully with their clients through the power […]