Before coming into my office this morning, I went to a nail salon for a pedicure. I have a weeklong business trip in Orlando next week, so I get to kick off my boots and […]
Tag: poor customer service
Febreze was the hotel’s answer to my request for a non-smoking room. Really?
I was relieved to finally be at my hotel. It was my second business trip in a week, and I’d just spent several hours stuck in the Chicago O’Hare airport because of a winter storm. The front desk told me I had a newly remodeled room with a river view. That’s just perfect after a day like today.
I got to my room and inserted my key into the door. The second the door opens, I am overpowered by the smell of cigarette smoke. Lots of it. Clearly, there is a mistake. I always tell my clients to reserve a non-smoking room for me. Immediately, I pick up the phone to call down to the front desk.
The Issue Is Not the Issue. How the Issue Is Handled Becomes the Issue.
Glazed Donuts, a photo by Myra Golden on Flickr. My son is home sick today, so I went to a donut shop to get him a little treat. I got to the first window and […]