3 Fantastic Things About Our Online Customer Service Training

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning.

We show our three best features in this short video.

1. Custom website and branding.

When your employees log in to their training, it feels like they are taking the training within your company because we give you a unique URL and upload your logo.

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2. Our training is interactive.

John Hancock said,

“The thing that struck me about Myra Golden’s eLearning modules was how engaging they were.  You are asked to actively participate in each module, and there are action items you take away. Our participants comment about how the time flies when they are taking them – another indication of their engagement!”  Kristin Augusta | Sr. Operations Manager, Shared Services Training & Development, John Hancock 

3. Reporting is super easy.

With just one click you can pull up progress reports, so you know when your employees have logged in, if they completed the training, and how they are progressing through the courses.

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Take a look around, read some reviews and sample some modules.

This is How You Communicate Empathy to Customers

4 Attributes of Empathy

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics is communicate your understanding.

When your customer is upset, or frustrated, you could communicate your understanding this way: Continue reading “This is How You Communicate Empathy to Customers”

2017 Customer Service Online Training Opportunity with Myra Golden

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”  

Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce

Watch this short overview video to learn more about Myra’s customer service eLearning

 Learn more or try for free.

Customer Service eLearning to Help Your Employees Speak with Friendliness and Empathy, and to Handle Difficult Customers with More Ease –  with Progress Reports, Quizzes and SCORM option. 

  • Walmart called Myra’s eLearning the “the gold standard and John Hancock saidThe first thing that struck us was how engaging each module was….you are asked to actively participate in each module and there are action items you take away.
  • Myra has gathered up all of the best training content and activities from her live, full-day customer service workshops…the ones she delivers to companies like Coca-Cola, McDonald’s, Frito-Lay and Vera Bradley  – and neatly packaged it in a comprehensive, affordable and extremely effective new customer service eLearning package that’s a fraction of the cost of classroom training. 
  • This eLearning is super easy!  Choose an Administrator at your company and that person can add users to your account, assign courses and run progress reports with a couple clicks of the mouse!

 Learn more or try for free.

The Most Crushing Mistake Most Customer Service People Make: Not Being Friendly o_O

shocked customer service representative

On the way into my office this morning I stopped to get coffee and breakfast for my team. I don’t do this often enough. When I managed a call center, I would regularly pick up donuts or pastries. I have to do better in my own company. Do you bring treats in for your team? If so, how often do you do it? I need the motivation to get back in gear.

I wanted to treat my small team today for working so hard over the weekend and yesterday into the evening on the big project of moving our entire eLearning roster and training modules to a new hosting site.

My first stop was at a fast food restaurant. I pulled up to the window, and this is what I heard. “Welcome to _____. Order when you’re ready.” The welcome, if you can call it that, was delivered loudly, matter-of-factly, and it even suggested that I needed to hurry up and order, and not wait until I was ready.

I placed my first order. I barely finished my sentence when the person said; “Your total is $5.12 at the first window.” I still had several more items to order! When I awkwardly said, “I actually have more things I’d like to pick up today.” the lady said, “Go ahead when you’re ready.”

I finished up this tedious ordering process, and 10 minutes later I was in the drive-thru at Starbucks, which is next door to the fast food place.

I pull up to the Starbucks drive-thru, and I am greeted with: Continue reading “The Most Crushing Mistake Most Customer Service People Make: Not Being Friendly o_O”