Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. We show our three best features in this short video. 1. Custom website and branding. When your […]
There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics is communicate your understanding.
When your customer is upset, or frustrated, you could communicate your understanding this way:
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce Watch this […]
On the way into my office this morning I stopped to get coffee and breakfast for my team. I don’t do this often enough. When I managed a call center, I would regularly pick up donuts or pastries. I have to do better in my own company. Do you bring treats in for your team? If so, how often do you do it? I need the motivation to get back in gear.
I wanted to treat my small team today for working so hard over the weekend and yesterday into the evening on the big project of moving our entire eLearning roster and training modules to a new hosting site.
My first stop was at a fast food restaurant. I pulled up to the window, and this is what I heard. “Welcome to _____. Order when you’re ready.” The welcome, if you can call it that, was delivered loudly, matter-of-factly, and it even suggested that I needed to hurry up and order, and not wait until I was ready.
I placed my first order. I barely finished my sentence when the person said; “Your total is $5.12 at the first window.” I still had several more items to order! When I awkwardly said, “I actually have more things I’d like to pick up today.” the lady said, “Go ahead when you’re ready.”
I finished up this tedious ordering process, and 10 minutes later I was in the drive-thru at Starbucks, which is next door to the fast food place.
I pull up to the Starbucks drive-thru, and I am greeted with: