We all want to feel known, a photo by Myra Golden on Flickr. I sit down with all of my clients before a keynote address and I ask them to define 3 things they want […]
Customized Engaging Online Customer Service Training
Tag: Starbucks Customer Service
Aubrey at Starbucks Impressed Me This Morning
Starbucks on my Patio, a photo by Myra Golden on Flickr. I have two kids who keep me busy, and there is always something needing my attention with my business. So, I spend a lot […]
Starbucks Customer Service
Do yourself a favor and take 3 minutes and watch this insider-view into the StarBucks customer service culture. Then, I challenge you to identify 3 ideas you can adopt or adapt from […]