Tag: Verbal Self Defense

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Aikido woman

No matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers.

I know that’s an easy question, but here’s the problem:

Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor.

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using

The following editorial was written by one of Myra’s clients, Insurance Consumer Affairs Exchange (ICAE), following Myra’s Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]