Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals.
According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
One of the things I’m working on right now is how to find ways to relieve the stress contact center agents face on a daily basis. It’s hard to get verbally abused daily and to have to deal with constant phone calls and emails all day.
Dealing with the customer who demands to speak to your supervisor is stressful. The right approach to this customer will result in a less stressful situation for you.