Tag: WOW Customer Service

3 Things I Learned About the Customer Experience During my Hike in the Albuquerque White Mesas

My family and I vacationed out west last week. We went to Albuquerque, spent 3 days there, then went on to Phoenix.

We took a tram up to the top of Mount Sandia, we toured Sedona, went off road in a Jeep to hike the White Mesas; we visited a museum, spent a full day at the Grand Canyon, and we had some fantastic food. My husband chose all of the restaurants, insisting only on local cuisine. He even made sure to select vegetarian-friendly spots for me.

Out of all of our experiences out west, my single favorite experience was the White Mesa Jeep Tour with New Mexico Jeep Tours. It was my ideal standout experience because of the company, New Mexico Jeep Tours, gave my family and me a phenomenal customer experience.

If you’ve been to one of my keynotes or training sessions, you’ve heard me talk about the 3 Elements of the Best Possible Customer Experience. The 3 Elements create what I call “The Way of Harmony.”

Are your emails to customers as good as this email I got from Nik Collection?

Some of  you know photography is my passion. Whenever I can steal away to take photos, I seize the opportunity. I had just such an opportunity yesterday. Yesterday afternoon, after wrapping up a big and […]

TD Bank Turns ATM into Automated Thanking Machine

So, it’s time for some good news in customer service. One of my clients just emailed to share with me how TD Bank ATMS gave out surprises that stunned customers. The acts of surprise made […]

My Client Gave Me 3 Levels of WOW Customer Service!

Last Friday I had the great pleasure of delivering 2 half-day workshops to a wonderful new client, Silverstein Properties. Silverstein Properties is a full-service real estate development, investment, and management firm based in New York. […]

Myra Golden’s Slide Deck from the Progressive Business “WOW” Presentation

I sure enjoyed presenting today for my long-time client, Progressive Business! We took an inside look at Disney, Zappos.com, and Apple and we learned so much! As promised, here is my slide deck from today’s […]

Aubrey at Starbucks Impressed Me This Morning

Starbucks on my Patio, a photo by Myra Golden on Flickr. I have two kids who keep me busy, and there is always something needing my attention with my business. So, I spend a lot […]

Chick Fil-A WOWs During Lunchtime In the Pouring Rain!

Chick Fil-A wowed my friend Allyson once again. Allyson texted me this:  “I’m at Chick Fil-A and amazed once again…it’s pouring rain and managers are outside in fluorescent raincoats, umbrellas, headsets and taking orders. Brilliant!” […]