Tag: Zappos

Zappos brings happiness to an airport on one of the busiest travel days of the year. Wow.

Wow! This actually gave me chills. Zappos turns baggage claim into a game, bringing energy, fun and happiness to the airport on one of the busiest travel days of the year. Brilliant marketing. Blessing for […]

Rachael Ray Tries to Stump a Zappos Rep

Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the […]

Zappos Clever Marketing at Airports

I have traveled throughout North America speaking at conferences and conventions about the Zappos Customer Experience. From the perspective of both a consumer and a consultant, I am a fan of Zappos. I’ve spent 3 […]

My Keynote at Lambeau Field in Green Bay on “The Super Bowl Customer Experience”

(I shot this photo just inside Lambeau Field) Last month I was honored to be the keynote speaker at SOCAP Wisconsin’s “Super Bowl Customer Experience.” The meeting was appropriately held at Lambeau Field in Green […]

Did You Miss My Zappos Webinar? Get Your Zappos Culture Book?

Two weeks ago I hosted one of my most well attended webinars ever…”Inside the Zappos Contact Center.” In this exciting and inspiring webinar, I took my clients inside Zappos to give them ideas and strategies […]

Myra Golden’s Videos and Slides from Zappos Presentation at Contact Center Expo

I had a ball at the Contact Center Expo where I presented “Inside the Zappos Contact Center” to a packed house. I met amazing professionals who are serious about delivering the very best customer experience […]

Inside the Zappos Contact Center

On Wednesday, March 23, 2011, I will be speaking at the Contact Center Expo in Nashville. I’m very excited about my presentation because I will be giving an in-depth profile of a company that I […]