Skip to content
De-escalation Training for Customer Service & Soft Skills Training
Customized Engaging Online Customer Service Training
  • Learn with Myra
  • Sign-up
  • About
  • Home

Protected: What I Learned From the Zappos Contact Center

This content is password protected. To view it please enter your password below:

Share this:

  • Click to email this to a friend (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)
  • 1,763,935 people have stopped by. You're in fabulous company! :-)

Looking for something?

Top Posts

  • How to Genuinely Apologize to Customers Without Admitting Fault
  • Don't Apologize to Customers!
  • These 20 Empathy Statements Will Straight-up Make You a Customer Service Boss!
  • How to Celebrate Customer Service Week (3 Steps)
  • The "Feel, Felt, Found" Method for Empathy
  • Handling Dead-Air Space On a Customer Service Call
  • Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how.
  • 4 Things Your Agents Can Do To Preempt an Escalation
  • How to Handle a Complaint Over Email -7 Simple Steps
  • Start. Stop. Continue — Three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group
Footer navigation
  • Copyright Notice
  • Terms and Conditions
  • Privacy Policy

Begin typing your search above and press return to search. Press Esc to cancel.

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.