Customer Service Training & eLearning

Myra Golden's Fully Customized, Actionable, Engaging Onsite Training and Interactive Soft Skills eLearning

Menu

Skip to content

Home
About
Get Myra’s Newsletter
Blog
Myra’s Famous Customer Service Training Workshops
Customer Service eLearning
Soft Skills eLearning Modules
7 Things You Probably Want to Know About Our eLearning
e-Learning Support
Buy eLearning
Customer Service Keynote Speaker
Webinars
DIY Trainer’s Kits
Full Access Pass!
Free Resources
Clients
Privacy Policy
Contact

Protected: What I Learned From the Zappos Contact Center

This content is password protected. To view it please enter your password below:

Password:

Share this:

Click to email (Opens in new window)
Click to share on Twitter (Opens in new window)
Share on Facebook (Opens in new window)
Click to share on Reddit (Opens in new window)
Click to print (Opens in new window)

Search

Myra Golden, MHR

Happy Customers Include:

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company

“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation

“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America

Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Top Posts & Pages

23 Short Customer Service YouTube Videos You Can Use for Training
Customer Service Training Workshops
7 Soft Skills to Transform Your Customer Experience Over the Telephone
7 Phrases That Convey Empathy to Customers
How to Genuinely Apologize to Customers Without Admitting Fault
Looking for complaint letter response guidelines? Here are 5 Tips for the Best Complaint Response Ever.
How Should You Handle a Customer Complaint Over Email? Here Are 7 Tips To Get You Started.
Customer Service e-Learning
Here's How to Respond to the Yelling or Cursing Customer {with videos}
Customer Service Online Training

If you'd like to be notified when Myra writes a new post, follow our blog. :-)

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 12,374 other followers

eLearning

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” - Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce

Onsite Training

“I really enjoyed Myra’s explanations and “hands-on” activities which really drove home the points of how to provide the best customer service.” - Elizabeth Price, Estee Lauder

Stop Screaming at Me! On-demand webinar training

Training Kits for Trainers

Webinars

“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.” - Kristy L. Bolen, Project Manager Carlson Hotels Worldwide

Myra poses with happy attendees after a Dallas keynote

Full Access to eLearning, Webinars & Training Kits for One Great Rate!

Thanks for visiting us! You're in good company...

1,312,518 people have stopped by our Customer Service site.

Recent Posts

How Long Will It Take You to Talk to Us About Soft Skills Training?
The 3 Mistakes Most People Make When Giving Customers Bad News
That Time I Set My Kitchen On Fire – And How That Changed Me Forever
3 Ideas to Help Customer Service Employees Work Through Burnout
Empty

Reach Us

918-398-9368

8:30am - 5:30pm CT
We respond to support/help emails and calls on the weekends because we're awesome. :-)

Copyright Notice

© Myra Golden and MyraGolden.com, 2001 – 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Myra Golden and MyraGolden.com with appropriate and specific direction to the original content.

Connect with Myra

View myragolden’s profile on Twitter
View myragolden’s profile on Instagram
View myragolden’s profile on LinkedIn
View myragolden’s profile on YouTube

Categories

Menu

Send to Email Address Your Name Your Email Address

Cancel

Post was not sent - check your email addresses!

Email check failed, please try again

Sorry, your blog cannot share posts by email.