De-escalation Training Event
Onsite Customer Service Workshops
Myra Golden’s engaging training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand, and assured in their ability to handle challenging customers.
“I do my homework to get to know precisely what your frontline employees struggle with, and what you want to accomplish, and then I deliver the solutions in an inspiring and highly engaging way to achieve behavioral change.”
Customer Service Online Training
Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”
We’ve condensed Myra’s behavior-changing and inspiring onsite customer service training down to the fundamentals, and your employees get the full sensory experience of Myra’s training online.
In short courses, averaging 30 minutes each, your employees enjoy Myra’s famously engaging style, and they are interacting every three to four minutes. Your employees walk away from this training prepared and inspired to:
Deliver warm, friendly interactions (over phone, email, text, and chat)
Express empathy and concern
Handle challenging customers with more skill and ease