Customized, Engaging Customer Service Training
Our engaging customer service training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand, and assured in their ability to handle challenging customers.
Customer Service Workshops
Workshop attendees have said, “Myra’s positive attitude really makes me feel that one person can completely change another’s state of being” and “Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!”
Customer Service Online Training
Customer Service online training to help your employees speak and write with friendliness and empathy, and to handle difficult customers with more ease – with scenarios, progress reports, and knowledge checks.
SCORM Courses for Your LMS
Customer Service, SCORM 1.2-Compliant Modules, –– an all-in-one package that’s super-easy to upload to your LMS.
“Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate ‘Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!’”
Lincoln Financial Group
“One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company.”
“I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”
Myra’s Best Tips
Myra puts her best templates, phrases and videos on her blog.
Get in Touch
Reach out and tell us about the customer service problem you’re trying to solve, and we can talk to see if we’re a good fit for working together to improve your customer experience.