Telephone Skills. Empathy. How to Handle Difficult Customers. Call Control. De-escalation. Email Writing.
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”
Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce
Online Customer Service Training to Help Your Employees Speak with Empathy, Warmth and Friendliness – with Custom Learning Paths, Progress Reporting, Quizzes and Certificates. Delivered Online or Integrated into Your SCORM Compliant Learning Management System.
Walmart called Myra’s eLearning the “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you are asked to actively participate in each module and there are action items you take away.”
We’ve gathered up all of the best training from Myra’s live, full-day customer service workshops…the ones she delivers to companies like Coca-Cola, Frito-Lay and Vera Bradley – and neatly packaged it in a new online customer service training that you can get delivered right to your employees’ desktops or upload to your LMS.
Myra gets your employees to participate in exercises, leads them in setting actionable goals and she presents quizzes to test knowledge. You get progress reports whenever you want -so you can see how your employees are coming along in Myra’s training.
Click play to see how our eLearning works.
“Your videos and training materials have helped me tremendously. My team members find the material easy to follow and are engaged in every step.”
Dr. Mayling Molina, Doral Center for Orthodontics
10 Unique Customer Service Self-Paced Interactive Training Modules
Choose from the 10 courses to create your custom learning path or offer all 10 classes to your team.
Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note
How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience
Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern and friendliness
How to Handle Difficult Customers: 5 Conversational Aikido principles – So your employees are confident, assertive and in control when dealing with angry and agitated customers
Call Control – So your employees can politely control calls with storytellers, ramblers and whiners
Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice
How to De-escalate – So your employees can gracefully respond to the customer who demands to speak to a supervisor and they can assertively keep customers from escalating in aggression or anger
How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash
Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure
How to Rock Your Customer Service Job: 5 Traits of the Best Customer Service Professionals – So your employees have solid ideas and inspiration to excel in their job
This is the most complete, engaging online customer service training you will find anywhere for your customer-facing employees.
Meet Your Employees’ New Trainer, Myra Golden
Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training.
She is a former call center manager, where she was named a Rising Star in the Travel Industry after her training and leadership led to documented surges in customer satisfaction and impressive improvement in key performance indicators, including dramatic drops in escalations, call handling time and case cycle time.
Myra was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is co-author of Beyond WOW! She graduated from the University of Oklahoma in Psychology and a masters in Human Relations.
Myra’s online customer service training is perfect for:
Call centers needing to focus on a warm, friendly customer experience
Ongoing- training delivered to Work-From-Home agents’ desktops
Front desk staff in medical offices
Call centers struggling with high escalations
Training Departments that have gaps in soft skills to fill
Small businesses with a shoestring training budget
When you try Myra’s modules for free, you’ll experience her energy and engagement. You’ll know right away that Myra will resonate with your employees and that they will love spending time with her in this training.
Ten (10) online video courses for employees to follow on their own – you can see the module descriptions and training time right here
Super easy to access on our platform – just login to our site and press play
Easily integrates into any SCORM/AICC Compliant LMS for companies with their own learning management system
12-month access to training
Completely Custom Learning Path -Your employees don’t necessarily have to participate in all of Myra’s courses – You’ll choose the topics your employees need and they will only be presented with the courses relevant to your company
Interactive exercises and thought-provoking questions to ensure the learning is adopted and applied
Progress reports, so you can see how your employees are coming along in the eLearning
Quizzes at the end of each module to test learning. (Your employees must score at least 80% in each module in order to “pass”)
How will you use Myra’s online training?
A lot of our clients use Myra’s customer service online training as part of their New Hire training. Some use it to fill gaps in soft skills training. We have clients that rely on Myra’s modules for their entire strategy for handling difficult customers. How will you use Myra’s customer service eLearning?
Myra’s Happy Clients Include
“The thing that struck me about Myra Golden’s eLearning modules was how engaging they were. You are asked to actively participate in each module and there are action items you take away. Our participants comment about how the time flies when they are taking them – another indication of their engagement!”
Kristin Augusta | Sr. Operations Manager, Shared Services Training & Development
Incredible Value at a Reasonable Price
Golden 5: Up to 5 employees- $599 Start training your employees now for $119.80 per employee.
Golden 10: Up to 10 employees- $999 –Start training your employees now for $99.90 per employee.
Golden 25: Up to 25 employees – $2,000 – Start training your employees now for $80 per employee.
Golden 40: Up to 40 employees – $3,000 – Start training your employees now for $75 per employee.
Golden 60: Up to 60 employees- $4,000 – Start training your employees now for $66 per employee.
Outright ownership of SCORM LMS modules (no expiration) – $5,000 –Get your SCORM or AICC compliant modules in zip files today.
When you order this training right now, imagine the benefits you’re about to receive. Employees who struggle with apathy, rudeness or harshness will get the empathy training, telephone skills, and human relations skills they need and they will soften and deliver a better customer experience.
Still have questions? Look at our Frequently Asked Questions page.
“Myra’s positive attitude really makes me feel that one person can completely change another’s state of being.”
Pablo Martinez , Consumer Affairs Specialist, Kellogg