In De-escalation Academy, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps.
LIVE DIGITAL CUSTOMER SERVICE TRAINING
Digital workshops include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, and fillable PDF workbooks. We’ll customize your training on everything from telephone skills to empathy to call control to de-escalation.
Customized 30-minute Video Training
We customize 25-30-minute modular video training to your precise objectives -covering anything from telephone skills to empathy to call control to de-escalation. We can host your new training on our portal or give you the video files for self-hosting. We’ve customized video training for Walmart e-Commerce, GoldCoast Transit, Houston Community College, Rudy’s Barbershop, and more.
I designed a 30-minute training for Rudy’s Barbershop. One of the scenarios I taught was what to say when a client of color walked in for service, but no one at that location had the skills to touch natural hair! Look at my advice in this customization preview. Watch my customized scenario below to see my high level of customization!
“I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”
Learn something new every week!
Get in touch
Let’s start designing your training!
Learn with me on LinkedIn Learning!
I have a full library of customer service courses on LinkedIn Learning. If you already have a LinkedIn Learning subscription, you can take my training at no additional cost.