Onsite Customer Service Workshops
Myra Golden’s engaging training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand over every contact channel, and assured in their ability to handle challenging customers.
“I do my homework to get to know precisely what your frontline employees struggle with, and what you want to accomplish, and then I deliver the solutions in an inspiring and highly engaging way to achieve behavioral change.”
Customer Service Online Training
We’ve condensed Myra’s behavior-changing and inspiring onsite customer service training down to the fundamentals, and your employees get the full sensory experience of Myra’s training online.
In short courses, averaging 30 minutes each, your employees enjoy Myra’s famously engaging style, and they are interacting every three to four minutes. Your employees walk away from this training prepared and inspired to:
Deliver warm, friendly interactions (over phone, email, text and chat)
Express empathy and concern
Handle challenging customers with more skill and ease