Onsite Customer Service Workshops

Myra Golden’s engaging training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand, and assured in their ability to handle challenging customers.

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” 

Tim O’Laughlin, The Coca-Cola Company

“I found Myra to be engaging and insightful. Not only did she share very helpful tips but her desire to help others is so genuine.”

– Rebecca Eastham, Executive Director, Business and Industry Services for Meridian Technology Center

Learn more about Myra’s customized customer service workshops

Customer Service Online Training

Walmart called Myra’s eLearning “the gold standard and John Hancock saidThe first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.

We’ve condensed Myra’s behavior-changing and inspiring onsite customer service training down to the fundamentals, and your employees get the full sensory experience of Myra’s training online.

In short courses, averaging 30 minutes each, your employees enjoy Myra’s famously engaging style, and they are interacting every three to four minutes. Your employees walk away from this training prepared and inspired to:

  • Deliver warm, friendly interactions (over phone, email, text, and chat)

  • Express empathy and concern

  • Handle challenging customers with more skill and ease

Watch this video overview of Myra’s online training

Learn more about Myra’s online customer service training

SCORM Modules for Your Learning Management System (LMS)

If your company has a Learning Management System, you can upload our courses to your system for an energetic, engaging customer service training experience.

We give you all of Myra’s classes in SCORM 1.2-compliant format, and you’ll have Myra Golden as your personal trainer! Your people will walk away from your new training more assured in their ability to control calls and handle challenging customers, and they’ll deliver warm and empathic interactions over the phone, email, text, or chat.

Learn more about SCORM modules

Your satisfaction is guaranteed.

If you’re not completely satisfied with our engaging, customized training, and the results our training brings, we insist that you let us know. We’ll help you make our training work for your employees, or we’ll eagerly refund your money.