Onsite Customer Service Workshops
Myra Golden’s engaging training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand, and assured in their ability to handle challenging customers.
“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.”
Tim O’Laughlin, The Coca-Cola Company
“I found Myra to be engaging and insightful. Not only did she share very helpful tips but her desire to help others is so genuine.”
– Rebecca Eastham, Executive Director, Business and Industry Services for Meridian Technology Center
Customer Service Online Training
Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.
We’ve condensed Myra’s behavior-changing and inspiring onsite customer service training down to the fundamentals, and your employees get the full sensory experience of Myra’s training online.
In short courses, averaging 30 minutes each, your employees enjoy Myra’s famously engaging style, and they are interacting every three to four minutes. Your employees walk away from this training prepared and inspired to:
Deliver warm, friendly interactions (over phone, email, text, and chat)
Express empathy and concern
Handle challenging customers with more skill and ease