Myra Golden

*New* Customer Service Master Class

The most comprehensive customer service training for telephone skills, empathy, delivering bad news, handling challenging customers, and supporting customers in chat, email, and text interactions. Perfect for on-boarding, training, and retraining customer service professionals in contact centers, medical offices, retail, and other customer-facing roles.


My Live Digital Workshops include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, and fillable PDF workbooks. I’ll customize your training on everything from telephone skills to empathy to call control to de-escalation. I’ve recently facilitated live digital workshops for the CDC, Arizona Public Service, Instacart, AARP, Colorado DMV, Chrono24, and Chicago Museum of Contemporary Art.

Customized 30-minute Video Training

I customize 25-30-minute modular video training to your precise objectives -covering anything from telephone skills to empathy to chat handling to de-escalation. We can host your new training on our portal or give you the video files for self-hosting. Use your new video training as an evergreen option that you repeatedly use for new-hire training, refresher training, one-on-one skill improvement, and more. We’ve customized video training for Walmart e-Commerce, Regal Medical Group, Genesys, GoldCoast Transit, Houston Community College, Rudy’s Barbershop, and more. 


appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.

McDonald’s Corporation

have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”


Prepare Your Team to Confidently De-escalate!

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Learn with me on LinkedIn Learning!

I have a full library of customer service courses on LinkedIn Learning. If you already have a LinkedIn Learning subscription, you can take my training at no additional cost.

Take my training on LinkedIn Learning now!