Myra Golden

Live Digital Customer Service Training

Digital workshops include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, and PDF workbooks.

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Develop powerful de-escalation skills— from empathy to tactical, psychological maneuvers

In this online academy, your employees go from feeling uncomfortable talking to pushy customers, denying requests, giving bad news, and struggling with call control, to feeling confident and firm in saying, “Here’s what I can do” and controlling calls. Hence, they get angry customers to back down and accept their word as final.

My academy students gain value from lessons dripped over four days, live Q & A, a supportive learning community, and certification upon completion.

Note: De-escalation Academy is full. We’ll open a waitlist for the next academy soon!

Customer Service Online Training Full-Access-Pass

Access my entire training library for one year, including any content I release during your active subscription. In my digital customer service classes, I teach your employees how to talk with friendliness, show empathy, write human-tone chats and emails, and make customers feel heard and understood. We also take on how to de-escalate customers.

  • Walmart called my eLearning “the gold standard,” and John Hancock saidThe first thing that struck us was how engaging each module was… Myra asks you to participate in each module actively, and there are action items you take away.”
  • We’ve condensed my interactive and fun onsite customer service training – workshops I facilitate for companies like Coca-Cola, Vera Bradley, Frito-Lay, and McDonald’s – down to the fundamentals. Your employees get the full sensory experience of my training online.
  • Knowledge checks, certificates, short,high-impact modules!

Yes, we need this!


appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.

McDonald’s Corporation

have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”


Get in touch

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Learn with me on LinkedIn Learning!

I have a full library of customer service courses on LinkedIn Learning. If you already have a LinkedIn Learning subscription, you can take my training at no additional cost.

Take my training on LinkedIn Learning now!