Customized Customer Service Training
Customized Engaging Digital Customer Service Training – Workshops, e-Learning & SCORM
“One of Myra’s most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company.”
PRIVATE LIVE CUSTOMIZED ONLINE TRAINING
Digital workshops include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks.
MYRA’S CLASSES ON LINKEDIN LEARNING
Myra has a full library of customer service courses on LinkedIn Learning. If you already have a LinkedIn Learning subscription, experience Myra’s training at no additional cost.
RECORDED READY-TO-GO ONLINE TRAINING
Customer Service online training to help your employees speak and write with friendliness and empathy, and to handle difficult customers with more ease – with scenarios, progress reports, and knowledge checks.
MYRA’S YOUTUBE VIDEOS
SCORM COURSES FOR YOUR LMS
Customer Service, SCORM 1.2-Compliant Modules, –– an all-in-one package that’s super-easy to upload to your LMS. (Note: A SCORM-compliant Learning Management System is required for our SCORM classes.)
CUSTOMER SERVICE WORKSHOPS
Workshop attendees have said, “Myra’s positive attitude really makes me feel that one person can completely change another’s state of being” and “Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!”
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”
“I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”
“Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate ‘Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!’”
Lincoln Financial Group