Customer Service Training

Customized, Engaging Customer Service Training

Our engaging customer service training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand, and assured in their ability to handle challenging customers.

Customer Service Workshops

Workshop attendees have said, “Myra’s positive attitude really makes me feel that one person can completely change another’s state of being” and “Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!”

Look through workshop outlines and book your training

Customer Service Online Training

Customer Service online training to help your employees speak and write with friendliness and empathy, and to handle difficult customers with more ease –  with scenarios, progress reports, and knowledge checks.

Read outlines and sample now

SCORM Courses for Your LMS

Customer Service, SCORM 1.2-Compliant Modules, –– an all-in-one package that’s super-easy to upload to your LMS. 

Upload our classes to your LMS


Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate ‘Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!’”

Lincoln Financial Group

One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company.”

Arvest Bank

I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.

McDonald’s Corporation

I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”

Aveda

Myra’s Best Tips

Myra puts her best templates, phrases and videos on her blog.

Visit Myra’s Blog

Get in Touch

Reach out and tell us about the customer service problem you’re trying to solve, and we can talk to see if we’re a good fit for working together to improve your customer experience.