About


For over 20 years, Myra has been helping companies improve the customer experience through her customer service training workshops. She has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.

Myra has helped McDonald’s, Coca-Cola, Michelin, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. Huffington Post named Myra one of the top 10 customer service bloggers, and she is the co-author of Beyond WOW: Defining A New Level of Customer Service.