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Handle Hard Calls Like a ProâWithout Losing Your Cool
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With over 2 million customer service professionals trained, I bring you psychology-backed strategies for de-escalation, empathy, boundary-setting, and call controlâall grounded in real-world call center experience.
âď¸ Backed by neuroscience
âď¸ Packed with phrases that work
âď¸ Built for busy frontline teams and their leaders
Whether you're leading calls or coaching a team, you'll find practical tools to turn tension into resolutionâwithout burnout.
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