Customized Customer Service + De-escalation Training Tailored with Interactions Based On Your Scenarios and Objectives.
Tailored. Flexible. Engaging. Fast Design Process.
Talk to Me About Your Custom Training Goals.Empathy Training for Salesforce
I designed a 30-minute empathy for customer service course for the Salesforce team that supports Trailblazers on their journey toward certifications.
We create courses on such topics as de-escalation, chat support essentials, supporting customers across languages, telephone skills, and more!
Walmart e-Commerce was my first client to request eLearning customization!
"When I needed soft skills and call controls eLearning modules for our Walmart.com Customer Care Agents, it quickly became apparent that Myra's materials were the gold standard!"
BETTY DOYLE, SR. LEARNING DESIGNER, CUSTOMER CARE, WALMART E-COMMERCE
Will Cattlidge
"I am very pleased with the entire messaging of the video. To date, I have watched it seventeen (17) times. Each time, I eagerly look forward to the audience's reaction."
Branding for seamless integration with your existing training
For Genesys, I custom designed and recorded a 30-minute training covering telephone skills, empathy, email, chat, and handling demanding customers. I used their logo and brand colors to make the course seamless with their website. You also have the option to add your branding to your course customization!
I helped front desk employees create a friendly, welcoming, professional customer experience for Seattle Gymnastics Academy.
In this 30-minute course, we focused on building rapport, showing empathy, and general professionalism, and how to handle challenging parents.
Supporting Customers Across Languages & Cultures for Amazon
"This has been a great experience, and we appreciate what you created for us!"Â
For Amazon Ring, I designed a 30-minute course to equip global support representatives to identify with customers worldwide through pacing, tone, understanding idiosyncrasies, rapport, and connection.
Test Drive Our SCORM 1.2 Custom Training!
Stroll through my dynamic custom training to see video lessons, supplemental worksheets, quizzes, and flashcards - all our SCORM 1.2 output features!
Â
Â
Let's Start Designing Your Course!
Michael Smethy, Director, Customer Service North America
"I continue to receive positive feedback from team members who’ve participated in the MasterClass that Myra created for us. It’s so good to hear team members reference how they’re able to put the material shared to use in support of our customers. Myra’s energy and passion for the topic rings authentically."
After 100 hours of live training, I created a custom 30-minute video course for APS linemen, journeymen, troublemen, customer project representatives, and other customer-facing employees.
I designed a 30-minute training for Rudy's Barbershop. One of the scenarios I taught was what to say when a client of color walked in for service, but no one at that location had the skills to touch natural hair!
I custom designed and recorded a 30-minute customer service course for Houston Community College to help faculty and staff reduce student effort, improve the student experience, and foster accountability.
The Process
- Fast Track Creation:Â Once we have your thumbs-up on the course outline, we'll whip up your custom course in just 4-6 weeks. That's lightning-fast compared to industry standards!
- Collaborative Outline: We'll work together to create a detailed outline that hits all the right notes. You'll have the chance to review and provide feedback before we move forward. This ensures we're totally aligned on the content and your vision for the course.
- Myra's Magic Touch: Here's the best part! Myra Golden herself will be recording your course in her professional Tulsa studios. You'll get her expertise, her energy, and a high-quality finished product that's sure to engage your team.
- Custom Scenarios: We'll weave in 4-6 real-life scenarios from your world to make the training super relevant and impactful for your team.
- Your Brand, Front, and Center: We'll proudly display your logo in the videos, giving your course a polished and professional look.
Important Notes:
- Streamlined for Efficiency: To keep things moving quickly, we don't offer script reviews or revisions. That's why nailing the outline upfront is so important! It allows us to focus our energy on creating a fantastic final product in record time.
- No Previews, Just Awesome Results: We don't provide preview modules, but trust us, you'll be thrilled with the final result. With Myra's expertise and our streamlined process, you can expect a top-notch course that exceeds your expectations.
The Bottom Line:
You're getting a unique opportunity to have Myra Golden, a leading expert in customer service and de-escalation, create a custom course specifically for your team. It's a high-quality, studio-recorded product with a super-fast turnaround time. We're confident that this course will be a game-changer for your team, empowering them to handle even the toughest customer interactions with confidence and skill.
For GetFeedback by SurveyMonkey, I created a video, a 5,000-word guide, and facilitated a webinar to help customer service leaders support their teams and prepare for the COVID-19 Holiday Rush.
For a windows and doors manufacturer, I tailored my 3R De-escalation Method.
Working closely with company leaders, I walked through the scenarios employees struggle with the most. Peek in one of our scenario practice lessons.
Let's Start Designing Your Course!
Featured by Microsoft and LinkedIn!
During the Pandemic, Microsoft featured four of my courses to help job-seekers discover new career paths, learn relevant skills, find jobs that are in-demand and stand out to recruiters. More than 1.6 million people showed up and took my classes!
Online training is completely customized to your objectives
After a Discovery Discussion, where we learn about your challenges and objectives, we get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.
Reach Out to Me to Get Your Training Started.Pricing
The cost for a 30-minute tailored customer service or de-escalation training video with Myra is USD 9,000. This package includes top-notch graphics, lighting, sound, and editing, along with Myra's powerful psychological frameworks and her super engaging teaching style.Â
Frequently Asked Questions
