Customized On-site Customer Service & De-escalation Training
Myra's engaging training with your employees focuses on the soft elements of service – the sound, flow, and feel, so that your employees go back to work fully prepared and inspired to express the soul of your brand over every contact channel and assured of their ability to handle challenging customers.
Talk to Us About Your Training Goals.
Tim O'Laughlin
"I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday."
SUSAN LIPE A.V.P./REGIONAL MANAGER ARVEST BANK
"One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company. This created a feeling that we had known Myra for years. Throughout the day, she presented useful information with a lively, upbeat style that kept us motivated. Humorous anecdotes were thrown into her lecture and lightened the mood of all who heard her."
Beth Vickers
“I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”
MICHELLE SINGER, PRESIDENT, AMERICAN MARKETING ASSOCIATION – TULSA CHAPTER
"I am still receiving compliments on your polished and actionable presentation! You are a complete professional who can connect with your audience through warmth and deep knowledge. I hope to have you back again!"
The Psychology of De-escalation in Action
In her de-escalation workshops, Myra intentionally creates controlled conflict and then steps back to observe how participants navigate the challenge. The exercise often surfaces frustration, missed listening cues, and even failure—mirroring the dynamics employees face with real customers. Through a guided debrief, Myra reveals best practices for problem-solving and de-escalation, helping teams see exactly where confidence and technique make the difference. The activity is engaging, eye-opening, and ultimately transformative.
Betenbough Homes
"I was ecstatic when I stumbled across Myra's training and discovered that she would customize content specific to our customer service and de-escalation needs. From my initial contact to the final closing remarks at her training, Myra was both professional and captivating. She engaged us in a way that is not only memorable, but applicable and gave us methods to immediately improve our interactions with customers. We cannot wait to bring her back for another training!"
Laura Dambier
Sr. Vice President, Partner Solutions for Life, Claims and Distribution
“Moment of Truth” for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!”
GARY STEPHEN, EVP, CLAIMS, PURE INSURANCE
"I must say that the feedback from the staff regarding your presentation was ever so favorable. People found it valuable, insightful, and thought-provoking - Just what I was hoping for."
BENJAMIN CORNELL, CUSTOMER EXPERIENCE MANAGER, EDIBLE ARRANGEMENTS INTERNATIONAL, INC.
"Myra's keynote was everything I was hoping for, and then some! She left our group energized and excited to get back to their stores and wow their customers. Our managers have already started to put practices in place to take their customer interactions to the next level. Her perspective and message were easy to follow, and she gave actionable items that will help our organization for years to come. She truly understands what it takes to make lasting emotional connections with customers and has a wonderfully effective way of delivering it."
Myra Keynoting at a Salesforce Trailblazer Event
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Comprehensive, resourceful workbooks!
We will send you a link to download my handouts a few days before your training. You can merely share the digital copy or print the workbooks for your team.
Retail. Food & Beverage. Financial. Associations. Non-profit. And YOUR Company!
Schedule Time to Talk to Myra About Your Training Objectives.
Featured by Microsoft and LinkedIn!
During the Pandemic, Microsoft featured four of Myra's courses to help job-seekers discover new career paths, learn relevant skills, find jobs that are in-demand and stand out to recruiters. More than 1.6 million people showed up and took Myra's classes!
Customer Spotlight: West Education Group
Myra delivered two full-day workshops for us, and we could not be more pleased. She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees.
Our attendees had this to say about Myra:
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Myra held everyone’s attention. Her personal stories and experiences were insightful and valuable.
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I have been through other customer service-related seminars, and Myra’s by far was the best I have ever completed!
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I felt the small group discussions were a great way to get my thoughts and ideas across in a safe, friendly environment.
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Myra is a wonderful and engaging speaker.
Amy Spence, Training Service Manager, West Education Group
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Customized Training Experiences
Every organization is unique. That’s why Myra works with you to curate a tailored program—selecting from her proven training topics to align precisely with your team’s objectives and challenges
"I am thrilled to have brought you back for your third presentation."
I just wanted to express my heartfelt gratitude for fulfilling our request and delivering a presentation that truly resonated with our audience. Your focus on the importance of self-care and the practical tools you provided for our attendees and their teams were immensely valuable. Your genuine style and willingness to share your own experiences and challenges were greatly appreciated. As the Planning Committee Chair for the ICAE this year, I am thrilled to have brought you back for your third presentation.Â
Adam Stanhope, Education Chair, Insurance Consumer Affairs Exchange
Caitlin Singer
“I have attended many customer service trainings, and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.”
High Engagement!
The best way for adults to learn is through activity, discussion, and humor! Through guided activities for small groups and fun exercises with a purpose, I keep your audience engaged.
Turn Training Into Lasting Confidence
The true measure of a workshop isn’t the day itself—it’s what your team does afterward. That’s why every session with Myra includes a custom reinforcement guide. Inside, you’ll find reminders of the core frameworks—like the Baby Chimp Effect, Move the Bed, and the Two Doors Approach—plus practical prompts to help your team adopt and apply the 3R Method with confidence.
I’ll customize your workshop on everything from empathy to telephone skills to call control to de-escalation. I’ve recently facilitated training for the CDC, Arizona Public Service, Instacart, AARP, Colorado DMV, Chrono24, and Chicago Museum of Contemporary Art.
Talk to Myra About Your Training Objectives.