Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

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Written by Myra, every week. Free. Leave any time.

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Peak Season Customer Service: What to Say When Patience Runs Out Oct 18, 2026

Customer Service Week 2026: Ten Minutes a Day, One Calmer Team Oct 01, 2026

Angry Customers Waiting in Line: Pay the Wait. Sep 13, 2026

How to Say No to a Customer in Retail: Show the Try Sep 13, 2026

Retail De-escalation for Black Friday: The Sidestep Sep 12, 2026

Customer Service in the Age of AI: Read the Customer First Sep 08, 2026

Empathy Statements for Customer Service: 40 Examples Aug 31, 2026

How to Deal with Angry Customers: Exactly What to Say | Myra Golden Aug 24, 2026

De-escalation Techniques: The Definitive Guide | Myra Golden Aug 18, 2026

An Agent Told Me, "I Miss the Password Resets." She Named the Biggest Unmeasured Cost of AI in 2026. Aug 10, 2026

The Only Calls Left Are the Hard Ones Jul 28, 2026

The 1% Department: The 3 AI Employees I Hired to Make Me 1% Better Every Single Day Jul 27, 2026

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