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2 Minutes to Supreme Self-Confidence

de-escalation

The number 1 thing it takes to get customers to accept your word as final and get angry customers to back down is…CONFIDENCE. In this video, you’ll learn a 2-minute exercise that reduces the stress hormone cortisol while boosting the power hormone!

For more on the Power Pose, watch Amy Cuddy’s Ted Talk. 

For help with de-escalation, check out my De-escalation Academy.

The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

Discover the 3R Conversation Control System™

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