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2 Minutes to Supreme Self-Confidence

de-escalation

The number 1 thing it takes to get customers to accept your word as final and get angry customers to back down is…CONFIDENCE. In this video, you’ll learn a 2-minute exercise that reduces the stress hormone cortisol while boosting the power hormone!

For more on the Power Pose, watch Amy Cuddy’s Ted Talk. 

For help with de-escalation, check out my De-escalation Academy.

De-escalation Academy 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidence—on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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