Get Angry Customers to Back Down!
My Get Angry Customers to Back Down De-escalation Academy is the most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down.
"Get Angry Customers to Back Down" is the only training for customer service that shows your employees how to redirect verbal aggression and regain control of interactions - and how to get customers to accept their word as final.
In Get Angry Customers to Back Down De-escalation Academy, our most popular training option, your employees go from feeling overwhelmed and powerless when they have to give customers bad news to feeling confident, firm, and in control as they bring down the temperature in interactions and guide customers to next steps.
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