Has Your Boss Told You You're Not Friendly Enough?
Has your boss told you you're not friendly enough, that you lack a sense of warmth with customers? If so, what your supervisor is telling you is that you need to get better at showing empathy.
Watch my short video to discover the two easy things you can do to up your empathy game!
For more help with empathy, check out my LinkedIn Learning course, Empathy for Customer Service!
Continue to cultivate your empathy skills from Empathy for Customer Service Professionals by Myra Golden
De-escalation AcademyĀ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.
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