How to Enforce a Mask Mandate In Your Health Center, Museum, Library, or Theater
2021 Throwback Post
This morning I recorded a short training on handling the most challenging mask questions. Like, “Why do you have a mask requirement?” and “What do you do when customers politicize masks?”
If you’re struggling with face-covering issues with customers, you’re not alone. Watch my short training (below) for answers to your top questions.
Video Question Markers
Why do you require masks? 3:43
Why do you have photos of people wearing masks on your website when you don’t require covers? 5:12
You have a mask requirement, but I just saw a photo on FaceBook of someone not wearing a mask at your facility! 6:41
When face coverings become political 13:32
How do you enforce a mask policy when the immediate community does not have a mandate? 18:55
Need more help de-escalating? Check out my De-escalation Academy.
The 3R Conversation Control System™
(Formerly De-escalation Academy)Â
A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.
Used by teams at Fortune 500 companies and NFL guest experience organizations.
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