National Customer Service Week Day 4
After-call work can be a source of stress for anyone. working in customer service. So, today, for our Customer Service Week theme of "Balanced Minds, Bright Service," I'm giving you four tips for stremlining after-call work, so you get it down faster, and less stress.
I get it. After-call work is tough. you're busy, taking call after call, and juggling other contact channels, like chat, email, maybe even social media. And, you have to complete your after-call work quickly, and accurately.
In today's video, I share three ways to streamline after-call work.
Here's the link to 100 common customer support abbreviations you can use to streamline your after-call-work.
The 3R Conversation Control System™
(Formerly De-escalation Academy)Â
A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.
Used by teams at Fortune 500 companies and NFL guest experience organizations.
Join Myra’s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.
Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Golden—crafted for leaders who value excellence.
Your information will remain private and protected—always.
