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The Power of Positive Language: How it Can Transform Live Chat and Phone Calls

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People will forget what you said.
People will forget what you did.
But people will never forget how you made them feel.

Maya Angelou said that.

You can create rapport with customers and even preempt escalations using the right words and tone. The wrong words or attitude puts customers on the defensive and may lead to escalation.

In this video, I'll show you how to use positive words to make customers feel smart and good.

For more ways to improve your live chat customer experience, check out my Delivering An Exceptional Chat Experience course on LinkedIn Learning.

 

Mirroring language and tone in live chat from Delivering Exceptional Live Chat Support: Drive Results and Loyalty by Myra Golden

 

How You'll Benefit:

By enrolling in this course, you'll elevate your live chat support skills, delivering exceptional customer experiences that drive results and foster unwavering loyalty. As customer service professionals, you understand the pivotal role of live chat interactions in shaping customer satisfaction and loyalty. This course empowers you to not only meet but exceed customer expectations, making every interaction a testament to your exceptional skills and unwavering dedication.

Enroll Now for Lasting Impact!

Join me in this transformative learning experience and take your live chat support skills to new heights. Let's embark on this journey together to deliver exceptional customer experiences that drive results and loyalty.

Your commitment to excellence in customer service is the cornerstone of your success, and this course is your gateway to achieving unparalleled proficiency.

I can't wait to see you thrive in delivering exceptional live chat support! Enroll now and let's make every chat interaction count. Together, we'll drive exceptional results and foster enduring customer loyalty.

Looking forward to having you on board! 🚀

Dive into my new live chat support course now!

Check Out Our Most Popular Training - De-escalation Academy!

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