Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course Training Topics LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Training Topics Blog Post Sign-up Student Login YouTube

Weekly articles, usually with videos

I share my best articles on de-escalation, empathy, connection, call control, and delivering bad news here.

Take charge of challenging interactions with my psychologically-backed tactics.

Browse articles below.

Sign up right now, and I’ll email you when I write new articles.

Balanced Minds, Brilliant Service: 5 Courses to Empower Your Customer Care celebrating national customer service week linkedin learning
 
Don't Let Demanding Customers Push Your Buttons: The Q-TIP Method for Stress-Free Customer Service how to handle difficult customers linkedin learning
Delivering Exceptional Live Chat Support linkedin learning live chat best practices
Emotional Agility in De-escalation for Customer Service: How to Navigate Tricky Situations with Poise and Empathy 30-minute customized video training call center de-escalation customer service de-escalation de-escalation linkedin learning
🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬 behind the workshop linkedin learning
Myra Golden's Three Tips for Building Instant Rapport with Customers building rapport with customers linkedin learning
Empathy for Customer Service: A New Paradigm for Customer Satisfaction empathy for customer service linkedin learning
Has Your Boss Told You You're Not Friendly Enough? empathy for customer service linkedin learning
Mastering the Art of Customer Rapport: A Traffic Rule Approach building rapport with customers linkedin learning
Don't Give Bad News In Email Like This how to deliver bad news linkedin learning
Customer Experience: Creating Customer Personas - Start with a journey map creating customer personas customer experience linkedin learning user personas
Customer Service Tip: Always Speak in Complete Sentences building rapport with customers linkedin learning

1 2

Categories

All Categories #customerexperience #cxleadership #cxsurveys #cxtrends #feedbackculture #surveymonkey #voiceofthecustomer 30-minute customized video training acw after-call-work aht ai in contact centers balto ai behind the workshop brain breaks building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 creating a customer service culture creating customer personas cross-cultural communication skills customer experience customer servcie training customer service ai customer service call flow customer service cheat sheets customer service de-escalation customer service emotional intelligence customer service soft skills customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathetic customer interactions empathy for customer service enforcing a mask mandate friendly customer service from peer to boss global customer service how to deliver bad news how to apologize to a customer how to handle difficult customers how to say no to a customer how to talk to customers how to write a complaint response email to a customer improving telephone skills linkedin learning live chat best practices management training mental health in contact centers microaggressions national customer service week nps phrases for handling difficult customers q & a retail customer service smooth call transitions soft skills training supporting customers who are experiencing mental illness telephone customer experience telephone skills training user personas verbal aikido virtual customer service training virtual de-escalation training